Frequently Asked Questions

Got questions? We've got answers! Check out our FAQ page to find solutions to common inquiries about our products, shipping, returns, and more

Payments & Safety

  • All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

  • Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

    Learn more about our store's safe checkout experience (powered by Shopify) here.

  • For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

  • We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Shipping & Delivery

  • Canada: Add at least $150 to your cart in a single order.

    United States: Unfortunately, we do not offer free shipping to the states. Your shipping rate is calculated at checkout by Canada Post. As the customer, you will be responsible for any applicable duties and fees.

  • Canada: Flat Rate Shipping of $15 and free shipping on orders over $150. All orders are shipped using Canada Post.

    United States: Your shipping rate is calculated at checkout by Canada Post. As the customer, you will be responsible for any applicable duties and fees.

  • We typically ship orders out within 1-2 business days of ordering. From there shipping may take 3-5 business days. For international orders shipping can take between 7-14 business days.

Warranty & Repair

  • All our products are subject to quality control.

    Our warranty provides a guarantee against manufacturer defects.

    The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

    It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

  • An extended warranty can be added to your products for an additional cost.

    Please get in touch for more information about extended warranties.

  • The extended warranty could come at a different cost depending on the type of product and extended period.

    Please get in touch for more information.

Returns & Refunds

  • Yes, we offer full and partial refunds.

    Please enquire for more information about our Refund policy.

  • A refund request can be submitted within a month after the purchase is made.

  • In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

    In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

    In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

    Please check our Terms of Service to see if you're eligible for a refund.

  • When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

  • When an order includes free shipping, only the cost of the return shipping is handled by the customer.