FAQ – Blue Sky Fashions & Lingerie

Frequently Asked Questions

Got questions? We've got answers! Check out our FAQ page to find solutions to common inquiries about our products, shipping, returns, and more

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.
We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Canada: Add at least $150 to your cart in a single order.
United States: Unfortunately, we do not offer free shipping to the states. Your shipping rate is calculated at checkout by Canada Post. As the customer, you will be responsible for any applicable duties and fees.
Canada: Flat Rate Shipping of $15 and free shipping on orders over $150. All orders are shipped using Canada Post.
United States: Your shipping rate is calculated at checkout by Canada Post. As the customer, you will be responsible for any applicable duties and fees.

We typically ship orders out within 1-2 business days of ordering. From there shipping may take 3-5 business days. For international orders shipping can take between 7-14 business days.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.
An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.
A refund request can be submitted within a month after the purchase is made.
In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.
When an order includes free shipping, only the cost of the return shipping is handled by the customer.

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